Customer service complaints

The last few weeks has again seen a number of payroll enquiries for Dataplan based on poor customer service.

Without naming names our enquiries are coming from companies with 50+ employees where their existing provider is just not delivering on service. There seems to be no personal contact and customers feel they are not getting what it is that they need from payroll providers.

While price is always going to be an issue, and particularly so in recessionary times, our gains are not price driven. Actually, we usually manage to pass on payroll outsourcing savings to our customers because we are geared up to deliver high levels of service from our low cost base in Lincolnshire.