The BBC's excellent comedy series 'The Thick of It' highlights the way in which the government has become all about communication, and apparently open government. Not only must departments ensure good communication with information freely available to the public, they must ensure that everybody knows how open they are being.
H M Revenue and Customs is no different from any other government department in this respect. They have gone to huge amounts of trouble to ensure that their huge website makes all their publications and forms available. They also supply everything they think an employer might need on a CD ROM.
They also have dedicated telephone lines to help employers with any queries they may have. There is also, of course, a national network of offices, most of which are open to the public. The Revenue even runs special talks for employers, primarily to keep people up to date with the regular changes to the system.
Many would wonder at the apparent waste of money involved in the current system of taxation in the United Kingdom. After all, if the legislation and the rules and regulations concerning implementation of that legislation were simplified, surely nowhere near as much money would need to be spent keeping people informed?
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