Client Guarantees

Client Guarantees

Without happy customers, we don’t have a business – it’s as simple as that.


As we have grown, we have put in place a 7 point Customer Charter to ensure the levels of quality personal service are maintained for all our clients.

Customer Charter

Total satisfaction guarantee

If you are for any reason dissatisfied with our service let us know. We will not charge you for what you are not delighted with.

New customer guarantee

We offer you a three month no risk trial. If at the end of three months you are not happy with our service we will refund all of your fees and provide you with full copies of all of your payroll data.

Deadline guarantee

We guarantee that we will meet all of your pay dates when you provide information in the agreed timescales.

Compliance guarantee

We will guarantee that your end-of-year returns are filed on time.

Confidentiality guarantee

As a subsidiary of Forrester Boyd Chartered Accountants the confidentiality of your payroll information is assured.

No surprises guarantee

Our pricing structure is simple with few occasions where additional charges are made. We guarantee to agree with you in advance before incurring any additional fees.

Price guarantee

Our contracts are fixed annually. There are no further increases.

Want Super Hero Customer Service?

Get a quote