This role has been developed to assist the External HR Team in the provision and delivery of an effective HR service. The role will initially involve manually processing contracts of employment and generalist HR administration duties but it is intended that the role will eventually encompass the onboarding of new clients, including providing training.

Assist in the on boarding of new HR clients from the point of acceptance to delivery, including:

  • Providing demonstrations to potential clients
  • Provide system training to new clients
  • DBS/Occupational Health set up and invoicing as and when required
  • Setting up documents on Contracts Management software (internal software) for new clients
  • To aid the HR Business Partner and HR Contracts Manager with provision of HR Services to the full client base
  • Involvement in the identification of ways to develop and integrate software to improve the effectiveness of the service delivery
  • Act as first point of contact for initial enquires from client(s) and escalate/allocate the enquiry to the appropriate team member
  • Arrange and organise meetings
  • Contribute to the development of the HR service delivery in conjunction with the External HR Team
  • Produce contracts of employment for the education sector and seek advice from the team if any of the information is not in line with the HR client’s terms and conditions of employment.
  • Advising clients of clauses to be included in the contract if required.
  • Ensuring External HR have correct scale points when they change in April and September for education and updating relevant system areas
  • Liaison with the VERA software team (internal software), External HR Team and School in terms of the information provided by the client
  • Support External HR Team with the integration and improvement of the Contracts & Document Management system (internal software)
  • Maintaining technical knowledge and keep updated on legislation through a professional qualification, on the job training and attendance at training events and workshops
  • Internal liaison with the payroll processing teams and VERA team for mutual clients.
  • Become a VERA (internal software) super user by carrying out ADHOC duties for the VERA team and attending training
  • Client calls and visits as required
  • Provide support for the External HR Team
  • Updating monthly newsletter on HR topics for clients and marketing
  • Ad hoc duties as required


Willingness to work towards L3 CIPD qualification.

Previous experience:

The candidate will have previous administration experience in a professional office environment.

  • Apply & maintain a high standard of technical knowledge
  • Uses technical knowledge to support clients
  • High level of IT skills – (Microsoft office especially, Excel formulas etc.)
  • Assume responsibility for specific clients
  • Demonstrate the ability to build constructive relationships with team members and clients
  • Problem solving abilities
  • Patience and understanding
  • Attention to detail
  • Time management skills
  • Team player
  • Outside the box thinking
  • Ability to work to strict deadlines
  • Willing to work additional hours when appropriate
  • Ability to adapt style of communication with different clients and colleagues
  • Excellent communication/Customer service skills
  • Confidentiality
  • Problem solving
  • Visits to clients and development of client relationships where required
  • Maintain knowledge through CPD
  • Undertake a CIPD recognised qualification (where not already held)
  • Sets an example with high standards and quality of work, timekeeping etc
  • Attends meetings as required

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