Last week saw another spike in enquiries from companies who are telling us they are fed up with substandard payroll service from their current payroll provider

Issues often being reported include

  • Impersonal service as the customer has no direct contact with a payroll professional
  • Poor service with high error rates made even more painful when the invoice lands.
  • Slow response in dealing with urgent payroll matters, in some cases weeks waiting for a response to communications
  • Overseas call centre with no understanding of their business or payroll account

At Dataplan we like to do things differently, we pride ourselves on first rate customer service, we are not happy unless you are!

Take a look at our 7 point customer guarantees

Written by Stewart Waddell
Published on November 6, 2013