The typical headcount for our client base ranges between 50 to 1500 employees. It is unusual for a company of this size to switch payroll providers once they have taken the decision to outsource their payroll. However, during the times in which they do, a feeling of being unloved and poor quality service is a common theme.
Our philosophy is centred on the belief that we are ‘big enough to count, but small enough to care’ and we have designed our services around the premise that without a happy customer base – we will not have a business! We recognise that the fundamentals behind keeping a customer happy are constantly changing and we pride ourselves in not only keeping pace with these changes, but also being at the cutting edge of service trendsetting. Dataplan is strongly committed to continual improvement through technology and our in-house team of software developers work exclusively to design, create and hone our service offering.
Our size allows us to move swiftly and efficiently to bring useful tools to market quickly and effectively. In contrast, many accountancy based payroll bureaux traditionally regard payroll as a small service line and attempts to invest in payroll are often met with such a level of bureaucracy that significant progress is a long and drawn out process. This leads to a level of inertia where they cannot keep pace. Even firms that recognise the importance and growth in the payroll market can only move as quickly as their third party software providers who are often juggling development requirements from their own client base too. We are nimble enough to surpass such obstacles and concentrate on what we can do for you.
We only facilitate clients with UK payroll requirements and as such, our services are specifically engineered with these needs in mind. We have a deep expertise in this market and with the rules and regulations becoming ever increasingly complex and burdensome, we are ideally placed to re-engineer our service offering to keep our client base happy. The larger players in payroll outsourcing have spread their service offering to cover the global payroll market. The global market is extremely diverse in terms of the requirements that need to be met and quite often this leads to a service offering that has become diluted as many compromises have to me made to remain globally relevant. We are the experts in UK payroll and don’t pretend to be anything else.
We believe that when you choose to outsource your payroll, you are not selecting a supplier – you are choosing a business partner. We want to develop long lasting partnerships over many years. We don’t have a sales team and our growth has come exclusively from referral and word of mouth. We know our market and we know how best to place ourselves to remain fresh, cutting edge and in a position to keep our client base feeling loved with an unrivalled level of customer service.
So, if you are currently outsourcing your payroll needs to the likes of NGA, Moorepay, SD Worx, MHR, ADP, accountancy based payroll bureaux or even any other type of provider – if you are unhappy with the level of service you are receiving then please get in touch and see what Dataplan can do for you.