The main reasons they cite are a general feeling of being unloved. A feeling that they are a small customer caught up in a large machine where unless you have 1,000 employees the providers simply are not interested. This is where Dataplan excel. Our service is based on friendly, flexible personal service where every customer matters.
Another reason often quoted is that the service was okay but there has been a major change that has been “dumped” on them such as a software change, major changes in the processing team, moving payroll outsourcing offshore. This often provides the catalyst for a review, providing companies with the freedom to look again.
If you are with ADP, Northgate, Moorepay, MidlandHR, Bond, Ceridan or any of the other national / global providers and not getting what you deserve we’d love to hear from you.
We can share with you the reason why we were awarded the CIPP’s Payroll Service Provider for the second time in 2013.