customer care
Dick Turpin wore a mask - 13 October 2009
Yet again we have been amazed this week by a tail of woe from a client facing a £500 fee from their previous payroll provider for producing a csv file.
This is another instance of a disturbing trend in the payroll profession. Some providers now seem to be hiding exit charges should a client leave for providing the essential information needed to process the next periods wages.
read the full details
IPP Payroll Awards winners - 17 September 2009
Great news last night. We attended the IPP Payroll and Pensions Excellence Awards last night and came away with an award.
We were shortlisted in the Payroll Outsourcer of the year category and actually came away with the gong for Payroll Innovation.
The innovation award was for our work on developing our customer payroll portal, paysafe. The judges were impressed by how our simple application has helped to deliver efficiency in the payroll approval processes and add value with our 24/7 access to payroll archives. read the full details
Probably the best payroll in the world - 15 July 2009
You'll probably recognise the Carlsberg advertising slogan.
But if you could provide the "Probably the best payroll service in the world" what would it look like?
I'd be delighted to from anyone on what they think the best payroll company in the world should look and fell like, what kind of services does it provide, how it can excel at what it does.
I'd also like to hear how what you don't like from payroll service providers. What do we as an industry get wrong? Please feel free to leave your comments.
Customer service complaints - 30 June 2009
The last few weeks has again seen a number of payroll enquiries for Dataplan based on poor customer service.
Without naming names our enquiries are coming from companies with 50+ employees where their existing provider is just not delivering on service. There seems to be no personal contact and customers feel they are not getting what it is that they need from payroll providers. read the full details
99% of customers would refer us - 02 May 2009
Our payroll bureau survey is now complete 2009 and I'm delighted that 99% of our customers would recommend us to their business contacts.
There is no greater test of customer satisfaction than asking if a customer would be happy to refer them to their business contacts and our customers seem pretty happy to do so.
For full details of the survey click here payroll services survey
Or to joing our growing band of customers click here for a payroll quote
read the full details
Follow us on twitter - 08 April 2009
Isn't technology moving on at a rapid pace.
Not only can you keep up to date with payroll news and our blogs via the website, RSS feed and newsletter, you can now catch our updates on the social networking site twitter.
You can find us by searching for Dataplan on the twitter site or following this link dataplan on twitter
Customer survey 2009 - 05 April 2009
We are about mid way through our 2009 customer survey but I'm already delighted with the results. With approaching 100 replies so far 'm thrilled with what our team are achieving. Well done to them all.
Initial observations are that
- 99% of our customers would refer us to their business contacts
% Rating us as excellent or higher for read the full details
Voluntary code of conduct for payroll firms - 03 April 2009
Being April time we always pick up a significant number of new clients ready for the start of the new tax year.
Unusually, we have hearing a number of negative stories over service provided by and the treatment of customers using payroll outsourcing services this year.
As a Chartered Certified Accountant, working in practice it worries me that the payroll outsourcing industry is largely unregulated. How can our customers have the confidence that as an industry we will provide to our customers read the full details
