Why working together gets the best results

We believe that in choosing a payroll provider you are not merely selecting a supplier, but rather a business partner that can work with you as your business changes.

To help with such a partnership / relationship we include in our client care programme the following –

A dedicated transfer team - whose job it is to take you through the payroll transfer process, step by step ensuring a smooth transfer all the way

Liaison with existing providers – if switching from another payroll provider we can deal with a contact at your current provider on your behalf if you wish.

A “settling in” questionnaire - after going live we will ask you for your feedback on how you think the setup went, we will also take the opportunity to go over any questions you may have

Named contacts – once in place you will be given a named payroll contact or team so you can always talk to someone who knows and understands your payroll, we provide direct email addresses and telephone numbers to speak to the person who looks after your account

Surveys – we will send you an annual customer satisfaction survey for you to tell us what you think of the service since becoming a customer

Regular updates – not only will your team be available at the end of the phone, we will also proactively call or meet to review the process and any developments or requirements you may have

Customer Service Team – if you have any issues you feel you cannot discuss with your payroll contacts, we have an independent customer services team you can speak to who will liaise with all parties to address any issues.

Our Customer Charter

As we have grown, we have put in place a 5 point Customer Charter to ensure the levels of quality personal service are maintained for all our clients.

  1. Deadline guarantee
    We guarantee that we will meet all of your pay dates when you provide information in the agreed timescales.
  2. Compliance guarantee
    We guarantee that your end-of-year returns are filed on time.
  3. Confidentiality guarantee
    Our investment in information security, means you have peace of mind that all your staff’s personal data is secure.
  4. No surprises guarantee
    Our pricing structure is simple with few occasions where additional charges are made. We guarantee to agree with you in advance before incurring any additional fees.
  5. Price guarantee
    Our contracts are fixed annually. There are no further increases.

Contact us for a chat about your payroll consultancy needs

We’re a friendly bunch and we promise no hard sell

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