- Server failures
- Overwhelming of the filing portal
- Unhelpful staff
On the many occasions that we have contacted HMRC they are usually unhelpful and when quizzed on the speed of the online filing service usually reply by saying you should file after 10pm and before 6am.
Now, I can't be alone in thinking this but HMRC set the filing rules. With roughly 30 million employees in the UK and a 6 week timeframe for filing that means that on average 1 million employee earning records will be filed per day. HMRC know these figures and yet their IT systems and the filing gateway seems to be taken by surprise each year and is overwhelmed.
As a payroll bureau are in a peculiar position, we are filing hundreds of P35's for tens of thousands of customers. Why are we being asked to file returns at these unsociable hours. It seems ridiculous that HMRC have a shortfall in either their bandwidth available or IT infrastructure such that it takes an average 40 minutes to file one return during the week.
Conclusion - HMRC must try harder for payroll bureaus next year