Written on 08 Oct 2021 by Rachel Cooke

On the final day of National Customer Service Week 2021 the theme is ‘giving your customer service heroes the recognition they deserve’ and what better way to wrap up the week…

Written on 06 Oct 2021 by Adele Blackham

Day 3 of National Customer Services Week is all about ‘Essential customer service skills’. We asked our customer-facing teams what they thought were the skills needed to provide…

Written on 04 Oct 2021 by Rachel Cooke

On the first day of National Customer Service Week 2021, the theme is the changing world of work. The Institute of Customer Service describes this as “examining how work culture…

Written on 06 Oct 2020 by Rachel Cooke

National Customer Service Week, founded by the Institute of Customer Service, is a week-long event that brings to the forefront the importance of customer service in any business…

Written on 05 Oct 2020 by Rachel Cooke

National Customer Service Week is an annual event encouraging businesses to reflect on and encourage excellent customer service within their organisations. This year the week…

Written on 16 Jul 2020 by Rachel Cooke

Get to Know Your Customers Day, occurring on the third Thursday of every quarter, is a day to remind businesses to reach out to their clients and learn more about them and their…

Written on 16 Jun 2014 by Alex Hay

Whether it’s a call abroad, or a lengthy wait in a customer service line when calling a premium rate number, we usually only find out the true cost of these calls once it’s too…

Written on 09 May 2014 by Stewart Waddell

When considering a change of payroll outsourcing provider each business has their own motives for seeking an alternative, potential business partners who contact us often tell us…

Written on 09 May 2014 by Alex Hay

Now that the dust has settled on what has been Dataplan’s busiest April yet for new customers, it’s time to find out just how well we are doing. Our 2014 Customer Satisfaction…

Written on 18 Mar 2014 by Stewart Waddell

Increasingly, Dataplan are finding clients being held completely to ransom by providers charging extortionate exit fees or adding hidden costs to transfer information back to the…