Lucy started working at Dataplan in 2017 as a member of the Customer Services Team after a career change from teaching. In 2018, she joined the Projects Team as Project Co-ordinator.
How has Dataplan changed since you joined?
Dataplan has definitely grown in staff and client numbers at a lightning rate since I started working for the business. The company has also implemented a number of benefits for staff, such as Health Shield and Flexible Working. I’m excited to be part of the company’s growth!
What’s the best thing about working in payroll?
The role I have at Dataplan is a great opportunity to build the foundations of a positive and longstanding partnership with our clients. Some clients have had pretty terrible experiences with other providers so switching providers can mean taking a huge leap of faith. The professional, friendly and customer-focused approach we have at Dataplan can help to reassure them that they’re in the best hands.
And the worst?
My team seem to be fuelled by biscuits, cake, chocolate, crisps and other snacks. This especially increases during the more demanding periods so “healthy eating” can sometimes go out the window.
If you could have anyone on your payroll, whom would it be?
I’d love to have Valentino Rossi and the Yamaha Team on the payroll. Who knows, if that happened, there might even be an opportunity to see Dataplan Stan feature on a MotoGP bike!?
What do you think payroll will be like in 50 years’ time?
Wouldn’t it be great to look into a crystal ball and see where payroll will be in 50 years’ time? With constant changes to payroll legislation and advancements in technology, I think for one, we’ll reach a point of where manual processes will be completely eradicated. It’ll be interesting to see how we get there.
What is your worst food?
I really can’t stand egg whites. The texture just turns my stomach!
What do you think of HMRC?
I think it can depend on who you speak with on the day.
Who or what makes you laugh?
My team – their quick wit really tickles me.
Your most used phrase?
“Brighton – as in the place.”
What is your biggest work challenge?
The fast-paced nature of the work keeps me on my toes (but at least that means I can stay away from the biscuit tin most of the time).